تجارة - دكتوراه
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Item أثر تطبيق إدارة الجودة الشاملة على أداء انشطة الشراء والتخزين في القطاع الصناعي دراسة حالة بعض الصناعات التحويلية في السودان(2008) محمود احمد النعيم احمدAbstract This research addresses the impact of applying total quality management on the performance of the purchasing & warehousing activities in the industrial sector. It scrutinizes the state of some transformative industries in Sudan. The study approaches purchasing and warehousing (P&W) activities from the total quality management (TQM) perspective, taking Sudanese industrial sector as a case study. Three firms are chosen to represent this sector; Hajjar Cigarette &Tobacco Factories Ltd., Amiphanna Laboratories Ltd., and Blue Nile Dairy Co.Ltd. The problem that this research addresses emanates from ~the observation that a sizeable number of Sudanese industrial firms do not follow scientific methods in their P & W activities. Moreover, these firms do not seem to value the important role that these activities play in the success of the firms, and the fulfillment of their objectives. These firms do not apply TQM methods on their P&W activities, and they do not make use of its multi-faceted capacity. This observation led the researcher to look into this problem in depth. Using SPSS, the researcher tested the following four hypotheses. 1. The Sudanese industrial firms apply scientific methods in the P&W system, which pave the way for applying the TQM. 2. There is a relationship between the organization culture and it's adoption and application of TQM in P&W activities of the Sudanese industrial. 3. There is a relationship between the application of TQM and.the training of the P. &W. staff. 4. The organization structure of the P&W department at the Sudanese industrial finns is affected by the application of the TQM. The researcher concluded that all the above mentioned hypotheses are correct, and he arrived at a number of results, including the following: l. The administrative systems of the three firms are good. However, they need continuous improvement in accordance with the scientific principles of management. 2. The employees of the three firms have good knowledge of TQM. 3. The concerned firms adopt scientific methods of P&W. activities. On the basis of these results, the researcher makes the following reconrnrendations: l. The organizational structure of the studied firms be looked into and reformed. _ 2. The employees of the studied firms be given advanced training in TQM. 3. The public sector is to follow and support TQM. The researcher suggests the following topics for further study: 1. The stagnant stock problem in the Sudanese public sector. 2. The right price and value analysis. 3. Total Quality Management in the Sudanese public sector.Item دور ادارة خدمات العملاء فى رفع كفاءة تسويق الخدمات دراسة حالة الشركة السودانية للاتصالات(2008) انور محمد مصطفى ابوالقاسمAbstract The title of this Studay is : “ The Role of Customers Services in Promoting the Efficiencey of Marketing Policy “Applied to the Sudanese Tele-Communications Company “Sudatel” from 2000 to 2004. The Objectives of this Stady : To Know the concept of “Customers Services “ as one of the inputs of Services marketing in general and communication services in particalar, and to what extent is “Sudatel” appling this concept and other modem marketing concepts. This is done through the exploraation of the Customers points of views and their satisfaction of these services. so as to find some suggestions to participate in the promotion of the services marketing and reach the satisfaction ,of its customers . The Studay Consists of ;An introducation , five chapters and aconclusion . The researrcher used methods of the research including the historical method , the descriptive method , and case studay method . He used descriptive statistics to show and analyze the data and the statistical tables . Some hypothises were set to be examined as follows : l. There is a relationship between the offered services and the customers satisfaction . 2. The presence of aseparate management for customers sen/ices affects the application of modern marketing concept. 3. Competition affects the ways how services are offered and affects their quality as well. 4. The way the services offered in and the fixed telephone services affect customers satisfaction . To examine these . hypothes a random specimen of (226) customers of the research societyiwere chosen. The study found some indicators to accept the hypothes of the study. Which means that there are some relations between the variables of these hypotheses . . The result’s of the study : 1. Services in Sudatel are offered in a way which meets customers needs and clearly reaches their satisfaction. Marketing competition has asignificant direct effect on how the services are offered and on their quality as well. The introduction of mobile phones in the Sudanes communications market made the door open for competition and lessened the importance of fixed phone. Sudatel spreaded widely and offered services which covered most of the country and satisfied the customers needs for communication. Suggestions: Customers shoud always be given greater attention and due care and shoud be put in the focus of the company . All effors shoud be exceited to achieve customers satisfaction. The work of fixed telephone shoud be updated and promoted in a way which enables it to stand the competion in fornt of other technology which endangers it. Getting ready for the wide competion in the field of communication and preparing stratigic plans in ascientific way beamig inmind the current situation and the future of communcation marketing in general and Sudatel customers in particular. . The study of the companies. of the same nature inside and outside the country to decide continuously the point s of weaknesses and the points of strength (Market Share) and how to deal with the variables in the internal and external environment.Item مدخل تسويقي لخدمات التعليم العالى (دراسة حالة خريجي كلية التجارة بجامعة النيلين)(2004) سمية عثمان محمد عبدالقادرAbstract This Study was conducted to assess the standard/ performance of the graduates of the Fuculty of Commerce, Alnileen University from the Labor market point of view. That is through an input-output model developed especially to attain this purpose. . _ To attain the objective of‘ the study, both secondary and primary data were obtained and used. The secondary data were obtained from books, theses, reports, magazines and other relevant sources. The primary data were collected using questionnaire and discussion. The study used descriptive statistics for data analysis and management. The study reviews the literature on the concepts of marketing (i.e. marketing services), the higher education services, some models developed to study the labor market forces, labor markets, the current situation of the graduates of colleges of commerce, and the needs of the labor market for such graduates. . The main findings obtained from the study indicated that; the graduates standard/ performance are acceptable and need improvement, to attain this objective the Fuculty of Commerce must improve the teaching skills, provide the necessary teaching aids and improve educational environment (i.e. library, lecture rooms,..‘.etc.), to provide updated references and books instead of handout for the students. The study proposed some useful recommendations including; selection and recruitment of qualified staff who has graduated with excellent grades, adoption of semester system, curriculum development to meet the labor market needs, introduction of academic supervision, planning for admission to meet the requirements of the labor market needs (demand).Item تقويم أداء الاسواق المالية دراسة مقارنة بين سوق الخرطوم للأوراق المالية وسوق الدوحة للأوراق المالية(2003) ايمن محمود زكريا مصطفى سلامةABSTRACT The researh tackles the evaluation of the performance of Khartoum stock Market Compared with the Doha stock Marker. The problem that the the study deals with is mainly the deterioration of the rates of savings and the weakness of transactions in the markt and the lack of awareness of the importance of the stock market and the lack of a unified criterian for the declaration of information. The research indude the following four hypotheses: 1- Banks and Investment Companies are considered the largest sectors participating in the stock market. 2- Increase of awareness of the importance in the stock exchange markets attracts investors to deal with the stock market. 3- The decrease of inflation rates encourages investors to transact in the stock market. 4- The declaration of information using standard criterion fosters the understanding of the investors of the standing of the companies and accordingly will choose the optimum shares. The main objective of the research is to analyze the performance of the Khartoum stock Exchange market and to Compare it with that of the Doha stock Exchange Market during the years 1997 - 2000 so as to benefit fiom the strengths in the Doha stock Market. The research methodology Follows the historical method and reviews the historical development of both markets. The descriptive method “case study” is also chosen. with concentration on the Khartoum stock Exchange Market. The research reaches a number of results of which is that both of the Khartoum. Stock Market and the Doha stock Market encourage savings and foster development of awareness and prepare a conductive environment for the investment in stocks. The Khartoum stock market played a major role in enhancing and fostering the understanding of the importance of the stock market through advertising by the media. ln 1997, the transactions in stocks increased considerably due to the decrease in inflation rates to 30% Compared to 166% in 1996. This means that the decrease in inflation rates encourages investors to invest in stocks. The Companies listed in the stock market declare their information differently. This Complicates the access of customers to these information and accordingly makes it difficult for them to make the appropriate decisions. The researcher thinks that it is necessary to introduce a Lmified model for the declaration of information in the stock Exchange Market. The banking sector in both markets ranked first or second whether for the volume of exchange, or the nmnber of shares exchanged, or the number of contracts executed. This means that the active transactions in the market are mostly led by the banking sector. There is also a clear improvement in the performance of the Khartoum stock Exchange Market during the period 1997 - 2000 Whether in the primary market or in the secondary one. As for the Doha Market there is an improvement in the perfonnance of the secondary market for the years 1997 - 1999 However the year 2000 had witnessed les performance. The primary market had witnessed a continuos deterioration in each year compared to the pen/ious years 1 2000 is less than 1999, which is less than 1998, which is less than 1997. These results prove that the hypotheses are right save recommendations are suggested the most important of which are to adopt the unified madel suggested by the researcher and to establish more financial institutions as infrastructure for the market, in particular investment funds. Also the adoption of fiscal and monitory policies that will help reduce the rate of inflation. Furthennore, the conduct of annual firms for the stock companies and the development of the Khartoum stock market from a local market to an international one through admitting the foreign companies to transact in the market according to the laws and manuals.Item تسويق السلع الاستهلاكية الثانوية في السودان : دراسة وصفية وتحليلية للمياه الغازية والبسكويت(جامعة النيلين, 2000) العليش محمد الحسن ابراهيمABSTRACT This research is about the marketing ol‘ secondary consumer goods in Sudan. The area ol'study included Solt Drink lndustry and Biscuit . The sample ol‘Sol‘t Drink industry included /-\raak Food Industrial company (Pepsi Cola), and New lndustrial Company (Coca Cola). The sample ol’ biscuit lndustry included /l//uawia El Brier Factories For Biscuit and Kambal Fae/0/3» For Biscuit. These samples represent the oldest and biggest companies and factories working in these industries in Sudan. The research, Firstly gave background about these industries and the companies and lactories under the area ol‘ study. ln addition to that, it described the marketing policies ol companies and factories under the area ofstudy and theirellect on the sales and costs ol’the companies and factories under the area ol‘study. ' From the analysis, we noticed that, the problems ol’these companies and factories are not able to distiribute theirs products, which ellect on ability to achieve their objectives optimal (profit) . The causes oi‘ the problems arethe l‘ollowing 1 \- These companies and factories are laced with many marketing problems related to products, pricing, promotion and distribution. Z-These companies and factories are also laced with management and organization problems. Z‘-The government did not pay any attention to these industries and it considered them as secondary industries, therel’ore it did not interlere to solve those problems (i—e electricity, hard currencies ...etc). - I/--These companies and lactorie_s did not give attentionto studies and researches to solve their problems. Like other world companies. Accordingly, the companies and factories working in these industries must try to do dil’l’erent studies and researches to solve their marketing and organization problems and the government must try to pay attention to,these industries and work to developed them.Item دور الإدارة الإستراتيجية في رفع كفاءة الأداء في منشآت الأعمال(2005) عباس مصطفي يوسف مصطفيItem أثر إتخاذ القرارات الإدارية علي قطاع الغزل والنسيج في السودان(جامعة النيلين, 2007) رقية محمد محمداحمد كرتاتAbstract The objective if this research is to knew the effect of decisions‘ making role on the performance of enterprises. Shendi Fabrication of Textiles Factory is a case study. The main objective of this research is to answering the foolowing questions:- -Has centralization, practised by The Public Company of Spinning and Fabrication, a role in slowing down decisions’ making about Shendi Textiles Factory and then affecting its performance? ’-Has the Textiles Factory of Shendi making wrong marketing decisions that affect its performance? V-Has the weakness of the organizing structure of the factory in question a passive role on its performance? i-Has the factory in question, suffered fi'om financial problems that result in its weak performance? To answer the above questions, the following hyoptheses are set: -Centralization in decisions making has affested the performmance of Shendi Fabrication of Textiles Factory. -Marketing decisions and policies passively affected the performance of Shendi Textiles Factory. ‘-The non-settle atate of manpower has its passive effects on the performance of Shendi Textiles Factory. i-The decisions and financial potencies have passive effect on the performance of performance of Shendi Textiles Factory. To test the above hypotheses, published declarations and statements are obtained from:The Publiished declarations and Fabrication, Shendi Textiles Factory,the annual reports of the Ministry of Industry, and the periodicals of the Ministry of Industry. The researcher has interviewed some employees of Shendi Textiles Factory,and made a field visit.Item النظام التسويقي للصمغ العربي(2001) هويدا ابراهيم حمدالفيلAbstract The problem of the study is mainly the instability of the of Gum Arabic production and exports, due to the ineffectiveness‘ of the pricing system and oligopsony at the level of the local markets and also lack of promotion and smuggling of Guln Arabic to the neighbouring countries in addition to imposing taxes and excise duties on Gum Arabic. A number of hypotheses is fonnulated to be tested by data collected-from secondary and primary sources. The most important hypotheses are that: the current marketing policies do not help in creating new markets for Gum Arabic and the instability of prices leads to the instability of production. Besides, there is high concentration in local Gum Arabic markets. Also, competition among producers in the international markets affects adversely the marketing of Gum Arabic.- _ To test the hypotheses, the researcher depended on secondary data collected from the reports and publications of Gum Arabic Company besides the primary data collected by using personal interviews witl1 key official of GAC and through the questionnaire distributed to producers and traders of Gum Arabic. The researcher reached some fruitful results, of these are that the pricing system of GAC is ineffective due to the fact that it concentrates on supply and neglects the competitors’ prices and the price of synthetic substitutes. GAC does not allocate a budget for promotion inspite of the fact it l1as a department for this purpose. Producers complain that the prices of Gum Arabic are declared late, which ‘affect the enthusiasm of the producers and discourage them to produce Gum Arabic. Some of the important recommendations are to enter new markets and expand through opening trade attach to assist in discovering the potential of foreign markets. Also the shift to manufacturing to make use of value added. - i Moreover, to expand the use of Gum Arabic in local industries, particularly food industries. ' Finally, to establish public companies to assume the responsibility of exporting manufactured Gum Arabic and retain the monopoly of Gum Arabic.Item الغياب عن العمل وأثره علي الانتاجية : دراسة مقارنة علي القطاعي التعليم الخاص والعام بدولة الامارات العربية المتحدة(جامعة النيلين, 2000) علي سالم حسين مطالقةThe Study Abstract The researcher's study aims at knowing the absenteeism volume at work and its effect on the productivity in the UAE educational sector through an analytical study and comparing the reasons of absenteeism , volume and its impact on learning in the public and private sectors . The study includes an introduction and 3 chapters. The introduction deals with leaming problem, the study targets, its importance, fields, approach, society, assumptions and the general prospect. Chapter One : It is a review for the previous studies,which dealt with the work absenteeism ,the reasons and measurements . Some of these studies discussed by the researcher are the family factors that lead to absenteeism at work ,the woman's absenteeism at work in the industrial sector ( Egypt ) , the working woman's absenteeism ( France) , Work Uniformity in the governmental bodies " Oman " , and the problem of work absenteeism . Chapter Two : It deals with productivity , its concepts and the _ influential aspects . It is discussing also the human factor on productivity, ways and measurement of productivity, ways and measurement of productivity and the general obstacles of educational productivity efficacy. Moreover , the researcher discusses the approaches of productivity improvement such as , the capital resources the strategical approach , the human factor performance and the quality approach in production . Chapter Three: The researcher enriches his fields study by a general definition about the United Arab Emirates , location , area , population ,progress of education and its stages , UAE educational organizations , conferences and studies about the UAE and the Arabian Gulf . This chapter includes also modem statistics about education, the budgets of the Ministry of Education ,the procedures of field study , steps , stages and analysis of information and data gathering . Moreover the study highlights ways of data display and classification , testing of the study assumption , tables and summaries of the field workers and their opinions in addition to displaying the findings through the data and information collected by him . The study findings can be summarized as the following :- The variety of work absenteeism and the difference in importance degree according to the type of educational sectors " public or private " , nationality , gender , social status , residence and work location , the monthly salary , type of job and the total family members . The cost: The individual absenteeism for one day , the absenteeism of the whole staff for one day and the total absenteeism during the academic year 1997 / 1998 in the public and private sectors . The impact of work absenteeism volume on learning . It does not mean that any person who is faithful to attendance is productive , or any absentee is not productive . The variety of actions taken after absenteeism and the level of satisfaction at work do have an affect on absenteeism average . The field workers have suggested some recommendations that can reduce the average of workers absenteeism and increase their productivity . The female absenteeism ratio is higher than the male . There are somesuggestions to bring the_ ratio down . ‘Item القيادة الإدارية وأثرها علي كفاءة الأداء(جامعة النيلين, 2003) محمد نشوان الواكيAbstract of the research This research aims basically to tlle acquaintance of the real manners of the administrative leadership and its effect on the competence of discharge in the Republic of Yemen. Moreover the analysis of weakness and strength sides. Suggestion of the appropriate recommendations for to develop and react the role of administrative leadership. To reach the aim, the researcher tried to examinethe reality of the following hypotheses: 0 There is a great relationship between the administrative leadership and the morale spirit; such as the active administrative leadership is able to raise the morale spirit of the workers in organization. There is a great relationship between the administrative leadership ' and participation; such as the active administrative leadership participates the workers in the organization ofdecision making. There is a great relationship between the administrative leadership and the working groups, the active administrative leadership re-activate the role ofthe working groups in the organization. There is a great relationship between the administrativeleadership and the creation; the active administrative leadership tries to improve the adequacy of the worker s discharge in the organization. There is a great relationship between the administrative leadership and innovation, the active administrative leadership tries to create the spirit of invention and innovation into the workers in the organization. 0 There is a great relationship between tlle administrative leadership and production, the active administrative leadership tries to a chive high levels ofproduction. . To measure these hypotheses, the researcher used aquestionnaire consisting of two sections: The first section included the personal data such as work place - scientific qualification - the salary - work nature - age and experience. The second section of the questionnaireinvolves the subject matter of the research in sixty three questions which cover six main fields, to represent studying hypotheses together with two questions of the open model. As for the society of the research consisted of a number ofpublic and private organizations in the republic of Yemen. An arbitrary sample was chosen representing nearly 5% of the research society. (4l0) Questionnaires list were distributed, (375) of them were taken back, (18) of them were taken away. The total number, which is good for statistic working ou_t, was (375) such as 87% of the total number, which has been distributed. i ' The total number which has been used and distributed in the statistic program (spss) to get data handling by using frequency measure, percentage and arithmetic medial. Moreover, examining and analyzing the mono dissimilarity of (ANOVA) and Scheffe test which is used for comparison and also (T-test) analysis of two isolated sampling. However", the most important results of research are: ~ The lack of suitability of work to the ambitions and desires of the workers which leads a feeling of dissatisfaction; this affects the competence of the worker in his work. v A feeling of the loss ofconstancy and freedom which is required in venation and innovation in the field of work. ~ The loss of justice and equality and the spread ofadministrative corruption. 0 The negligence of participation of the workers indecision making by the administrative leadership. ~ The refrain ofthe administrative leadership to givethesub ordinates some chances orjobs and their possession ofthe authority through their leadership position. ' ' There is a state of anger in the middle of most workers is disregarding to their physical or spiritual needs. There is a negligence of the role of the working groups and-aims they should try to a chive. The shortage of the appropriate training programs for development and increasing the skills of the worker and the improvement of discharge and development ofthe personal abilities ofthe workers. There is no statistic difference whether in public or private organization concerning the effect of administrative leadership in working group s adequacy ofdischarge or invention. i There are statistic differences between the workers in the public and private organizations concerning the effect of he administrative leadership on the spiritual activity, in the field the participation and production. I There is no statistic differences between the higher administration and medial administration from one hand and, On the other hand between the medial administration and workers in the field of administrative leadership influence upon the worker s moral, participation and production. 0 There is statistic differences between each of the higher administration and workers, and the medial administration and workers in the field of administrative leadership influence upon each work group and their creativeness. The most important recommendations, which the research presents To cover the physical, social and morale needs ofwhich raises the morale spirit‘ of the workers. Enlargement of the participation basic between the administrative leadership and sub ordinates, and giving chance to the workers to express their opinions and suggestions. The achievement ofjustice and equality and the talcing a way of none subjective considerations indealing with others with the necessity of using specific and clear norms to choose workers. Preparing the suitable circumstances for work, which helps in the stability of the workers and enables them to use their power and inventive skills. The enlargement of the responsibilities given to the dilTerent administrative levels to help in showing and developingthe abilities of subordinates. ' Developing and simplifying of work procedures to suit the environment for which it was Formed, and introducing an active intormational system which gathers and analyses data to be given in details at the suitable time. The attempt to save the qualified crews and saving the,training programs and the suitable development to improve the abilities and skills of the workers. The need for the care of the aclministrative leadership of the systemization, inventive abilities and the suitable circumstances for invention and renewal.