PARENTS’ SATISFACTION OF NURSING CARE REGARDING MANAGEMENT OF UNDER FIVE CHILDREN WITH DEHYDRATION IN KHARTOUM CITY HOSPITALS PEDIATRIC WARDS- SUDAN (2013

Abstract

Background: Nowadays, healthcare needs to be more evidence-based, patient-oriented and families' perspectives must be taken into account in the appraisal of health services.

Objectives:

The objective of this study was to explore the level of parents’ satisfaction regarding nursing management of under-five children with dehydration.

Materials and methods:

A total of 84 parents with under-five children diagnosed with dehydration and were admitted to Jafar Ibn Ouf pediatric hospital, Ibrahim Malik hospital and Soba University hospital during the period March to June 2013. Data was collected by a pre-tested structured questionnaire and analyzed by SPSS version 16.0.

Results:

Findings showed that the overall, satisfaction scores were high (64%). Areas of satisfaction show; caring process (90%) followed by illness and treatment information (80%), the nurses’ competence (clinical Nursing) (52%). Less satisfaction show waiting time (28%) room cleanness and preparation (nursing environment) (47%) Findings also showed that, there was significant different between parents’ satisfaction score with education level (P-value = 0.005).

Conclusion:

Parents reflected high satisfaction rate in process and clinical nursing. The lower satisfied services need to be emphasized and suitable actions should be implemented to increase the quality of pediatric care in medical pediatric ward, Khartoum, Sudan

Keywords:

parents’ satisfaction, nursing care, under-five dehydration, pediatric ward Khartoum Sudan