Effectiveness of patient - healthcare provider Communication at Omdurman central military hospital Khartoum state-Sudan 2017

Abstract

Background: Patient satisfaction represents a key marker for the quality of health care delivery and is regarded as one of the desired outcomes of care. The healthcare services consumers have exceptionally higher expectations; and demand a high level of accuracy, reliability, responsiveness and compassion. Patient-physician communication is an integral part of clinical practice; such communication produces a satisfying effect for the patient. Improving Patient satisfaction leads to patient loyalty. The objective of this study is to assess the patients’ perception of communicative behavior of medical care provider at Omdurman central military hospital, aiming to avail information that improves the quality and efficiency of patient services. Methodology: The study design was hospital –based cross-sectional one with targeted population amounted to 300 participants who were admitted to Internal Medicine, Surgery and Orthopedics units. A standardized administered pre-tested, pre-coded questionnaire was used, which assessed the quality of services from patient’s viewpoint using 92 questions in five related domains to collect the primary data. Selection of sample size was based on a cluster random sampling technique with confidence interval level of 95%, the alpha probability level was set at 0.05. Statistical analysis was carried out using SPSS-version 20 software and F-ANOVA test. 68.3% of the study participants are males; (35-64-yeasr-old).