Clients‘ Satisfaction with Quality of Family Planning Services in Health Centers Omdurman Locality-2015

Abstract

Abstract Back ground: Family planning services are important issue 'm promoting health of mothers, children, families and communities. It improves health through adequate spacing of pregnancies and avoiding pregnancy in at high-risk groups. The overall objective: _ The overall objective of the study was to _a_sls§ (determine, measure) the clients’ satisfaction with the quality of family planning services provided. Research methodology: The study was a descriptive, cross-sectional health facility-based study. The study was conducted in Omdurrnan locality. Fifleen health centers were randomly selected by stratified sampling and a total of 250 glig1Lts_ (participants) at the reproductive age (15-49 years old) were enrolled in the study. Data were collected using an exit questionnaire to assess the clients‘ (participants) demographic characteristics and satisfaction withfamily planning services provided for them. SPSS version 16 was used to analyze the collected data.

Results:44% of the participants were in age group 21-30. 70% of the participants were able to discuss issues related to their reproductive with health care providers, more than half of the participants (55%) the healthcare providers did not discuss with them other family planning methods. 80% of the studied group they mentioned that there was no privacy during family planning consultation.Most of clients (participants) (70%) was satisfied to discuss issues and concem related to their reproductive health . About half of the participants (49%) were satisfied with the amount of information they received. 88% of the participants were satisfied with the total time to receive the service. 89% of the participants were satisfied with the approach the staff treated them. Regarding relation between clients‘ level of education and amount of information they were received about the selected methods there was insignificant statistical association between the two variables (P value = 0.107). l Conclusion: The majority of the participants were able to discuss issues and concern related to their reproductive health with the healthcare providers, while most of them mentioned that there was no privacy during family planning consultation. About half of the participants were satisfied with the amount of information they received.