اثر تطبيق نظم المعلومات الادارية المحوسبة على فعالية وكفاءة اتخاذ القرارات : دراسة حالة الإدارة العامة للجمارك السودانية

Abstract

Abstract This study aims at explaining the impact of the application of computer - based management information systems (MIS) in facilitating decision making at Sudan Customs. The problem of the study is presented at the following research questions: 1. Does the application of computer - based (MIS) affect the decision making at the Sudan Customs? 2. Does the application of computer – based (MIS) positively affect the timeliness and quality of the decisions? Three hypotheses were developed: 1. The Sudan Customs utilizes all types of computer – based information systems. 2. The utilization of computer – based information systems improve the efficiency of the decision - making. 3. The utilization of computer - based information system enhances the timeliness of decision. The study is structured into four chapters. Chapter one is an introductory chapter in which the problem of the study, objectives, hypotheses, methodology as well as the organization of the study are presented. Chapter two is devoted to literature review. A historical background about the Sudan Customs is presented in chapter three. The findings of the research as well as the test of hypotheses and recommendations are presented in chapter four. Among the most important result are: o The Sudan Custom utilizes computerized data processing system (S C O D A). o The Sudan Custom did not utilize computer-based information systems per see, but they access information, analyze it and then take decision. That is,the Sudan Customs utilizes traditional information management systems. Based on these results, the followings are some recommendations: The Sudan Customs should give more attention to computer-based management information, specisifically Decision support systems (D S S) and group decision support systems (G D S S).  The employees should be provided with training in (MIS) or they should be qualified enough to work of the Sudan Customs.