Satisfaction of Pregnant Women with Antenatal Care Services at Omdurman Maternity and Bashair Hospitals, Khartoum state, 2022

Abstract

Abstract Introduction: Satisfaction about health care services is used as an indicator to measure the quality of care 9-13; which reflect some factors related to compliance, effectiveness, and continuity of care. The utilization of ANC services by pregnant women is affected by the quality of care and hence their satisfaction with the services they receive at the health care facility 9. When the client becomes satisfied, she will be more adhering to the treatment advice she receives from the health care provider 9,14, continue using the care, and recommend the service to others 14,15. This study aimed to study the satisfaction of pregnant women with antenatal care services at Omdurman Maternity and Bashair Hospitals, Khartoum state, 2022. Methods: A descriptive cross-sectional hospital-based study was conducted among 241 women at Omdurman maternity and Bashair hospitals. The respondents were selected using convenience sampling technique because it was difficult for the data collectors to obtain the participants from the follow up record and to have control over them. An interviewer- administered pretested structured questionnaire with closed ended questions was used. SPSS version 26 was used for analysis. The p- value was less than 0.05. Results: The study findings revealed that the overall level of pregnant women’s satisfaction with the quality of antenatal care services at Omdurman maternity and Bashair hospitals was high (82.6%). Pregnant women were least satisfied with lab services (89.2%), followed by waiting time (85.1%), and privacy in consultation rooms (77.6%). About three-quarters of respondents were satisfied with the cleanliness. Conclusion: This study aimed to assess the satisfaction of pregnant women with antenatal care services at Omdurman Maternity and Bashair Hospitals, Khartoum state, 2022. Based on quantitative analysis of factors which could affect the satisfaction of pregnant women with antenatal care, it can be concluded that the age, the occupation, and the educational level were significantly associated with satisfaction with ANC. The results indicate that the level of satisfaction of pregnant ladies with antenatal care at Omdurman maternity and Bashair hospitals in this study was high. The highest level of dissatisfaction was reported for lab services, followed by waiting time and privacy.

Conflict of interest: The authors declare that they have no conflict of interest. Keywords: satisfaction, pregnant women, antenatal care services, hospitals.