دور تكنولوجيا المعلومات في تحسين عملية اتخاذ القرارات الادارية بالتطبيق علي بلديات فلسطين - الضفة الغربية

Abstract

Abstract ' The study aims at introducing the role of information technology in improving the role of administrative decisions-making process in the Palestinian Municipalities by studying the role of Information technology in improving the stages of administrative decision-making process and Discussion these Hypothesis. The first Hypothesis: (HO): there is no relation ship at significant (a=.O5) between the use of Information Teclmology and the effect of administrative decision-making process concerning to its stages (define problems , collect and analyze data , makes altematives , and select the best altemative) in Palestinian Municipalities . The second Hypothesis: (HO): there is no difference at significance (or=.05) on the opinion of workers in Palestinian Municipalities for the role of Information Technology in effecting the administrative decision-making process due to (Gender , age , experience ,level of employment , education , training courses ) To achieve the goals of the study , the researcher was depend on a questionnaire to collect the data and analyze it , the questionnaire consist of two parts , The first part is related to the the fimctional demographic variables , while the second part of the questionnaire is divided into six tracks : The first track: conceming the use of computer and its role in improving administrative decision-making process. The second track: conceming the use of application computers programs and their role in improving administrative decision-making process. The third track: conceming the use of database and its role in improving administrative decision-making process. The fourth track: conceming the use of administrative information systems and its role in improving administrative decision-making process. The fifth track: conceming the use of quantitative methods and their role in improving administrative decision-making process. The sixth track: conceming the steps efficiency of administrative decision- making process. The researcher has analyzed the contents of the questionnaire depending on descriptive statistics (means , frequencies ,standard deviations) analyses and T test ,one-way AN OVA test , Chi-Square test . The study has reached the following conclusions:

1- The use of Information technology in Palestinian municipalities leads to improving the stage of defining the problem in administrative decision-making process. 2- The use of Information technology in Palestinian municipalities leads to improving the stage of data collection and analysis in administrative decision-making process. 3- The use of Infomiation technology in Palestinian municipalities leads to improving the stage of introduce alternatives in administrative decision-making process. 4- The use of Information technology in Palestinian municipalities leads to improving the stage of choosing the best alternatives in administrative decision-making process. 5- There are no differences in the workers opinions concerning the role of information technology in the activity of administrafive decision making process as far as gender, age. 6- There are differences in the worker's opinions concerning the role of Information technology in the activity of administrative decision making process as far as level of employment, education, experience, training courses they joined which are related to information technology. Following is a summary of the researcher's recommendations: 1- Make more and more courses of training concerning to information technology field. 2- Upgrade the computers and other devices related to the information technology. 3- Upgrade the data base continuously to be effective every time. 4- To make an evaluation and upgrade for the management information systems continuously. 5- To make training courses for the quantitative methods to make it easy in their works. 6- To introduce and applied (GIS) in their works. 7- Branches in every municipality should be connected each to other with (LAN) to improve their work. 8- To use decision Support systems in municipalities to improve their decision-making. 9- Make more and more Researches in the field of communications networks and intemet in effecting the works of organizations.