دور المكتبات ومراكز المعلومات في تحقيق الجوده الشاملة في المؤسسات الصناعية الاردنية

Abstract

Abstract This study highlights the role of libraries and information centers in achieving TQM — Total Quality Management at industrial associations in Jordan. Libraries support organizations of all types; The main function of the special libraries is to provide users of necessary information they need; The industrial library is one type of special libraries. Philosophy of information ser\/ices indicates that each user has the right to access library materials, providicwl that they meet his specific information needs. Public libraries provide "books", but special libraries provide "information" for users; this service is described as "positive service". Many projects have been established, using processed information for investment and profit; the users need information on daily basis, prior to establishing projects, and continuously to be up-to-date with their fields of interest. Non-availability of information at the right time, would be of very highcost, as information is necessary for decision-making, crisis management, and different fields of activities, especially in industrial field. industrial Sector is the main concern of this study in general, and information function in particular. The study is dealing with companies working in Science and/or Technology field. “ information quantity has not been the question any more, but the issue is the utility of available information in various fields, such as economics, industry, agriculture, management, etc. These types of information are described in lslam as "Beneficial Science". Islam urges on learning beneficial sciences; and scientists have special and recognized rates. islam also urges on working, as well as doing things perfectly. Production is not a goal in itself, but it is a tool for achievement of goals, which are welfare of individuals and groups. The worker is responsible for doing his job perfectly, as production, increasing production, and good gualig of products, are public goals for benefit of the society. f Quality nowadays is a global language, and issuing standards for quality, helped in putting fixed levels for product quality. lSO 9000 Family aims at optimal utilization of resources, through specifying functions related to quality, and achieving integration among all functions through one sysiern. _ I 1 it is necessary to cooperate and coordinate all activities of departments and sections, towards achieving the strategic goals of the companies. ‘ Cooperation among departments is almost achieved by communication, exchange of information, and coordination of efforts. This needs documentation of all activities regarding the organization as a whole, and turning results of searches into application, by developing ideas and discoveries from its raw position, into products, on commercial ievelsl, ' it is also necessary to establish information system, detailing how information is going up and down and horizontally in the organization structure.

Databases of S&T -Science and Technology fields, are also very important lor companies, to help users find solutions of problems they may face, where information system in any company looks like the nervous system in the humans. Test of hypotheses indicates that the libraries and information centers have positive role or effect in achieving goals of management and other departments of companies, by which we can say " Libraries and information Centres have positive role or effect in achieving TQM. The respondents think that provision of information on company level helps saving time of trying to find the right information, then utilizing of information on company level as a whole, helps in increasing productivity, developing management style, increasing sales, improving quality products, increasing culture in general, help identifying new products, making new decisions, solving urgent problems, and identifying new investment opportunities. Respondents disagree that provision of information on company level causes over- expenses on materials may not be used, or over-staffing in information services field, or increasing cost without reasonable purpose. The researcher recommends, as a result of this study, that each company establish central management for information, and establishing cooperative industrial information center, to provide positive information services, such as current awareness bulletins, and selective dissemination of information (SDI) services, to help users benefit of information, at minimum costs. The researcher also recommends utilization of Internet technology, in providing developed information services, with focus on Arabic Language, as Internet is being increasingly accessed. The researcher also suggests similar studies on other companies, such as banks, service, and insurance companies, which may contribute in establishing special Information centers, in various fields of interests, and to be the beginning of special information centers on local, then Arabian, then regional, then international level.