أثر تطبيق إدارة الجودة الشاملة على أداء انشطة الشراء والتخزين في القطاع الصناعي دراسة حالة بعض الصناعات التحويلية في السودان

Abstract

Abstract This research addresses the impact of applying total quality management on the performance of the purchasing & warehousing activities in the industrial sector. It scrutinizes the state of some transformative industries in Sudan. The study approaches purchasing and warehousing (P&W) activities from the total quality management (TQM) perspective, taking Sudanese industrial sector as a case study. Three firms are chosen to represent this sector; Hajjar Cigarette &Tobacco Factories Ltd., Amiphanna Laboratories Ltd., and Blue Nile Dairy Co.Ltd. The problem that this research addresses emanates from ~the observation that a sizeable number of Sudanese industrial firms do not follow scientific methods in their P & W activities. Moreover, these firms do not seem to value the important role that these activities play in the success of the firms, and the fulfillment of their objectives. These firms do not apply TQM methods on their P&W activities, and they do not make use of its multi-faceted capacity. This observation led the researcher to look into this problem in depth. Using SPSS, the researcher tested the following four hypotheses. 1. The Sudanese industrial firms apply scientific methods in the P&W system, which pave the way for applying the TQM. 2. There is a relationship between the organization culture and it's adoption and application of TQM in P&W activities of the Sudanese industrial. 3. There is a relationship between the application of TQM and.the training of the P. &W. staff. 4. The organization structure of the P&W department at the Sudanese industrial finns is affected by the application of the TQM. The researcher concluded that all the above mentioned hypotheses are correct, and he arrived at a number of results, including the following: l. The administrative systems of the three firms are good. However, they need continuous improvement in accordance with the scientific principles of management. 2. The employees of the three firms have good knowledge of TQM. 3. The concerned firms adopt scientific methods of P&W. activities. On the basis of these results, the researcher makes the following reconrnrendations: l. The organizational structure of the studied firms be looked into and reformed. _ 2. The employees of the studied firms be given advanced training in TQM. 3. The public sector is to follow and support TQM. The researcher suggests the following topics for further study: 1. The stagnant stock problem in the Sudanese public sector. 2. The right price and value analysis. 3. Total Quality Management in the Sudanese public sector.