اثر الضوابط السلوكيه علي فعالية اداء موظفي الخدمه المدنيه في الاردن : قطاع الموارد البشريه 2002-2007

Abstract

ABSTRACT The research deliberated the topic of the impact of behavioural control, on the efficiency of performance of the Civil Service employees, in Jordan/Case Study: The Human Resources Sector, (during the period 2002-2007). The study discussed the main issue of the weakness of caring and interest of the Civil Service institutions and ministries, in Jordan, in the organization behaviour, which left a negative impact on the psychology of the officials. The result was the deterioration of the standard performance. The research aimed at the achievement of a group of objectives, to assist the Civil Service leadership, in understanding the behaviour oi" officials and interact with them, for developing and orienting their behaviour, in a way which leads to the achievement of the objectives ol the government circles. This may take the form of promoting the level ol performance. A fuither objective is to know the extent of the effect of the behavioural controls on the efficacy of performance. To achieve these objectives, the researcher designed a questionnaire which was distributed to a sample of (760) subjects, who were working in (12) government circles. (695) of these questionnaires were retrieved (i.e. with a ratio of 91%) of the sample. Of these. (660) answered questionnaires were subjected to statistical analysis (i.e. £1 ratio of (87%). The tools of analysis included the Alpha Cronbach test, the One Way Analysis‘of Variance test ((ANOVA), the T~test for independence and Sehaffle Test. The major research question was: ls the lack of caring and interest tin the organizational behaviour, a result of the controls which are related to the Administration (the organizational structure, the legislative rules and organizational rules); or a result of the administrative practices? On the light of these problematics, the study presented the hypotheses which were verified. These were as follows:- - The visions of the officials about the concept of the organizational behaviour, do not vary, according to sex, the educational level experience. - The applied organizational structure, is stagnant and ineffective in achieving the objectives. This results in a negative effect on performance. ' - The legislative and organizational rules control the discipline officials, and contribute to raising the level of performance. The prevailing organization culture, is distinguished by power and its ability to positive effect, towards raising the level of performance in the human resources sector circles. The group behaviour inside the administration inclines towards solidarity in order to upgrade the performance. The informal group behaviour, in the Administration, tends to the achievement of personal interests, and the absence of the spirit cooperation amongst groups. This is reflected negatively on performance. The findings of the research, as far as the test of the second, fourth and fifth hypotheses, were negative; while those of the others, were positive. The study reached several results; the most important of which are: The level of comprehension of the Civil Service officials; and their vision about the impact of the behaviour controls and disciplines, on the efficacy of performance; vary, according to the academic qualification and experience. There is no impact of the other personal factors. Most of the officials of the Civil Service (the human resources sector), tend to believe that the organizational structure of their circles, as far as their standards, ways and means and supervision patterns. are stagnant, ineffective and negatively affect performance. The study showed the importance of the role ofthe legislative rules in the control and discipline of the officials in the Administration. This represented the most important aspect of the study. Yet; they did not manage to achieve, despite that, the loyalty to the organization.